Got Questions? We’ve Got Answers
Why don't you show a huge discount off the original price?
Some home improvement companies use promotional pricing that starts with a higher initial price and then applies discounts, incentives or limited-time savings. We take a different approach. Our goal is to provide a clear, competitive price based on the products, options and installation your project actually requires. If a legitimate promotion is available, we’ll show it – but we don’t believe you should have to negotiate through layers of discounts to understand what your project really costs.
The number that matters isn’t how much you “saved.” It’s what you’re actually paying and what you’re getting for it.
I'm getting multiple quotes. How do I know I'm comparing them fairly?
Don’t compare the discount percentage – compare the final project. Look at the final price along with the manufacturer and product series, glass package, frame type, installation method, permits, disposal, warranty, financing terms and anything that could become an additional charge later.
A quote showing a large discount isn’t automatically a better value than one that started with a fair price. Compare what you’re getting – not how dramatic the discount looks.
Why might your original price be lower than another company's 'before discount' price?
Companies structure pricing differently. Some build promotions and anticipated discounts into the sales process, while others price closer to the amount they expect the customer to actually pay. We prefer transparent pricing.
Instead of focusing on creating a large difference between an initial price and a final price, we focus on explaining what you’re buying, what is included and what the project costs.
Should I negotiate my window or door quote?
You should absolutely ask questions about your quote. If the project is outside your budget, we’d rather explore real choices – such as products, configurations, features or project scope – than play a back-and-forth pricing game.
What should I expect during installation?
During installation, our certified installers will arrive on time, remove your old windows and doors, and install your new products with precision. We ensure everything is done efficiently, and we clean up afterward, leaving your home spotless and ready to enjoy.
How do I maintain my Wallaby windows and doors?
Our products are designed to be low-maintenance. Regular cleaning with mild soap and water is usually enough. We also provide you with tips on how to extend the lifespan of your windows and doors during your post-installation walkthrough.
What financing options are available?
Wallaby offers flexible financing plans to help you get the windows and doors you need without breaking the bank. This can include low financing options and low monthly payments, making it easier to upgrade your home on your terms. Financing offers vary by location.
How long does installation take?
Once your custom windows or doors are ready, installation typically takes a day. However, this can vary depending on the number of installations and the specifics of your project. We always strive to complete the job as efficiently as possible without sacrificing quality.
Are Wallaby windows energy-efficient?
Absolutely! Our windows are designed with advanced insulation technology to help you reduce energy costs, keep your home comfortable, and protect the environment. Whether you’re dealing with cold winters or hot summers, Wallaby windows help regulate indoor temperatures effectively.
What is Wallaby’s “Pane-Free” Guarantee?
Our “Pane-Free” Guarantee ensures that you receive lifetime protection for your windows and doors. This includes a lifetime warranty, free repairs, priority service, and hassle-free replacements, giving you complete peace of mind.
How do I schedule a consultation?
You can easily schedule a free, no-obligation consultation by using the “Book Your Free Consultation” button on our website or by calling your nearest Wallaby location. We’re happy to work with you to find a time that fits your schedule.
What types of windows and doors does Wallaby offer?
Wallaby offers a wide range of windows and doors, including Single Hung, Double Hung, Slider, Casement, Picture, Awning, and Impact windows. Our door options include Entry, Sliding, French, Pocket, and Impact doors, all customizable to fit your home’s needs and style.