White Glove Experience

On installation day, your dedicated Project Supervisor will arrive first to start protecting your property prior to commencing work by placing safety cones as needed, as well as a drip mat under our vehicles to preserve driveways and parking areas.

Your Project Supervisor will greet you and review what you may expect for the day and the initial steps that he or she will take before installers arrive. This includes but is not limited to a walk around the property or area where new windows are to be installed. During this review, your Project Supervisor will place yard signs as well as a safety kit in an agreed-upon area. He or she will also point out any areas that need special care or protection.

When our installers arrive, your Project Supervisor will oversee and direct them where to park and ensure that safety cones and drip mats are placed around and under all Wallaby Windows installer vehicles- all intended to ensure a clean and protective experience.

Next, your Project Supervisor will request an interior tour of the areas to be serviced. During this walk-through, we will confirm proper access and considerations such as pets, the need to move furniture, and timing for completion.

Your Project Supervisor will then oversee and assist the installers in placing ground coverings to protect your flooring, moving furniture as needed. Furniture will also be covered to prevent damage from debris. As appropriate, outdoor areas will be covered as needed to protect landscaping in the area that they’ll be working.

Once the previous steps have been finalized and verified, your Project Supervisor will confirm that preparation is complete, and that installers are ready to begin replacing windows (and making noise!). We will confirm the sequencing – where our team will start and finish working – as well as the timing and an estimated time for completion. The Project Supervisor will continue to keep you updated on progress and timing.

As the installers begin work, your Project Supervisor will oversee the removal of existing windows, directing old windows to be carefully and safely taken to our trailer for disposal. As each new window is installed, he or she will assess the work with a critical eye and direct installers to either make adjustments or to move on to the next window. During this process, the Project Supervisor will be proactive in updating you on the progress.

The finish stage will follow, wherein the final trim will be installed to perfect the finished appearance.

From here, your Project Supervisor will direct and oversee the removal of any exterior protection as well as exterior cleanup of all debris such as paper, packaging, glass, nails- anything that wasn’t there when we arrived. We will then move indoors to re-set your furniture and belongings to their usual positions and remove all interior protection.

Lastly, your Project Supervisor will again inspect each window thoroughly for quality assurance and invite you to inspect and review our work as well before signing off on the completion of the job.